CALL LOG

DESCRIPTION:  The Call Log program is used to log calls/complaints etc. in the system.  This gives you the opportunity to have a log of calls coming in, plus they can be accessed by the supervisors who will resolve the complaint/call.  The system also has the ability to log the time/date of both the call and the resolving of the complaint.

We will show you how to:

1. Get ready those items that should be set up BEFORE you start using Call Log.

2. How to use Call Log.

3. How to Search for Open Call Logs, All Call Logs, and many other sort options.

PLEASE SEE SUB-CATEGORIES UNDER CALL LOG FOR INSTRUCTIONS ON HOW TO DO #1-3.

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